Support
We reply to support emails within 7 business days.
Contact us
Help with the app or a booking: support@usebookr.com. We reply within 7 business days, and to reports within 2 business days.
Privacy questions: dpo@bookinchat.com.
Change or cancel a booking
Open Bookings in the app and choose the booking. Each shop sets its own rules, and you see them before you confirm. If it is too late to cancel in the app, you can keep the booking, cancel anyway, or ask the shop’s staff.
My booking says “Confirming”
The shop has not accepted it yet. The app tells you as soon as it does. You can message the shop in the meantime.
My login code did not come
Codes come by WhatsApp. Check the number, wait a minute, then ask for a new one. If it still does not arrive, email us from any address and tell us the number.
Report a review, message or shop
Open its menu and choose Report, then pick a reason. You can also email us. We reply to reports within 2 business days.
Block a shop
Open the shop’s menu and choose Block. It can no longer send you chat or marketing.
Turn off the AI assistant
Go to Account, Privacy and AI, and withdraw AI permission. You can still book, and you can still reach the shop.
Delete your account
Go to Account and tap Delete account. See Delete your account for what goes and what may stay.
A medical question
Not medical advice. For medical questions, ask the doctor.
I run a shop
Bookr shows shops that use BookInChat. See Bookr for salons and clinics, go to bookinchat.com, or email support@usebookr.com.